Over 6 months ago, I ordered a Click and Grow Smart Garden 9 for reviewing it on this site, and to grow some fresh greens at home. When we first reviewed the product after 2 months and we thought it was pretty good. After tinkering with it, I do think it requires a second review.
When I first ordered the Click and Grow Smart Garden 9 I received three marketing emails in quick succession. One to get $25 off and refer a friend. One for a free Smart Garden 3 (received on the same day that I placed my order). The last marketing communication to buy another garden and some flowers to grow in said garden.
About my order however, I received nothing. No notification, nada. Not good, for a number of reasons.
Starting first with the customer experience.
- I had no idea where my Smart Garden was, whether the order was being fulfilled, if it was en route, or being assembled in China.
- I just knew that I was billed the $50.
- I soon followed up by sending the people at Click and Grow an email, asking what was the order status.
- I took them 2 weeks to respond stating high volume.
Having built digital businesses for fortune 500 brands myself, I attributed this to the company being a startup more than anything else, so I brushed it off but decided to do a bit of digging into the company and product.
Fun fact: The Click and Grow team has raised about ~$7MM (as of 2018) to develop and bring the product to market, and the concept for the device was inspired by experiments run at NASA.
That said, the ordering and fulfillment system could use an upgrade. It doesn’t seem to be integrated with the shopping experience as a whole, and I had to create a second Click and Grow account to change future deliveries of plant pods. Once everything got going it was then pretty seamless.
Growing with the Click and Grow Smart Garden 9
Here’s where it gets interesting. The Click and Grow Smart Garden 9 isn’t for everything and the plant selection on the site is a bit misleading. Some plants like parsley, basil, mustard greens will flourish, whereas other plants, i.e. kale, tomatoes don’t do so well. It’s a bit hit and miss with the plant selection.
That said when it does it work, it works great. We’ve used the lick and Grow Smart Garden 9 to grow multiples of the same plant and within a few weeks were able to have a salad of mustard greens that we mixed into out sore bought romaine.
Another issue I’ve noticed is that the growing medium will sometimes get moldy, though the company assured me this is normal. The growing medium will sometimes dry out. I’m not sure as to why this is the case but will have to investigate it further. The Click and Grow does have to be cleaned out every so often as it can get overgrown. I’ve also started adding in my own hydroponic fertilizer which has definitely helped in seeing better plant growth.
Check out the original review, or read about how we grew microgreens with the hamama greens kit. If you’d like to get a garden for yourself – head over to the Click and Grow site, and get what suits you best.
Updated Recommendation: Buy if you have kids. For them, this product is awesome, and can teach them about photosynthesis, pollination, hydroponics, and responsibility to keep plants alive. It’ll make a good since project, or even something for a classroom. For that – total buy.
Ranking is based on a five star (*****) scale.
Nutritional Impact: **** Good if you’re growing the right things.
Impact on the wallet: ** Neutral.
Aesthetics: **** It’s a good looking hunk of plastic
Product design: ** Some positive elements, but clunky in areas.